Platform Updates & FAQ

To add raw materials, first create a trace and fill out the required information. As you scroll down, you will see a section called ‘Raw Material Input 1’ where you will need to enter the Supplier, Product ID, and Batch ID for the raw material(s)

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To add a new user to your account, click the ‘Users’ option within the left header and select either ‘Add new’ to fill out the details yourself, or ‘Invite’ to send an invite link to the new users email address.

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​To add a new site you will first need to log into your group account, from there, you will see an option called ‘Sites’ within the left header. You then need to click ‘Add Site’ in the top right hand corner and enter the contact name and email address. Follow the link on the email address to complete registration for the new site account.

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The required EHC type will vary depending on the product you are making. You should contact your retailers assigned Food Technician who will best advise you on the EHC type to use.

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To approve a trace, you will need to sign into the site account that has received the trace, ensuring your account is set up as an ‘OV User’. Then click ‘Inbound Traces’ from the left header. When you have found the trace(s) you wish to approve, scroll to the right-hand page and select ‘Approve’.

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You can either add documents to a product or a trace.

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To add a product, first create or select an existing product, fill out the required detail and select “Click here or drag files to upload”. A pop up should appear allowing you to select the document(s). 

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If you want to add a document to a trace, simply create a trace and fill out the required information. As you scroll down, you will see a section that says, “Click here or drag files to upload”. A pop up should appear allowing you to select the document(s).

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To send a trace to someone, first create a trace and fill out the required information. As you scroll down, you will see a section called “Recipient”. Here you can enter the recipient of the trace (as long as you have a group network or they’re within your group account), the delivery date of the trace and the purchase order (if relevant).

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Group accounts are used to manage and create sites, as well as create group networks with other group accounts, view the locations within your group and access any necessary reports. A site account is an account usually associated to a specific part of a supply chain. From here you can create products, traces and shipments.

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To download a backing schedule, first head to ‘Shipments’ on the left hand header where you will be presented with a list of shipments if you’ve created any. To obtain a formatted backing schedule that’s fit for export, click ‘Download EHC Schedule next to the shipment you require, otherwise you can select the shipment you wish to use and click ‘EHC Schedule’ from the top menu. From here you can regenerate and download a new schedule if required.

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If your trace has been withheld, that means an OV has reviewed the data within the trace and deemed it unfit for export. We recommend you contact the OV that withheld it and request more information in order to get it approved

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